FAQs

Access

How do I change my user name, password, email address?

To change your user name or email address select your profile link at the top of any page on the website and then select Edit profile. Your profile link will show your user picture if you have added one (you can add one here too!) and your email address.

To change your password select your profile link at the top of any page on the website and then select Change password.

How do I log in to the Athlete Learning Gateway?

To log in, click the ‘Log In’ link at the top of any page on the website. If you are having problems logging in (for example, if you see the error message "Invalid login, please try again"), check that Cap Locks is turned off as your password is case sensitive. If you still can’t sign in you will need to reset your password. Go to the Reset Password Request page http://onlinecourse.olympic.org/login/forgot_password.php and enter the email address you used to Sign Up. You will receive an email with instructions on how to reset your password.

How do I reset my password?

Go to the Reset Password Request page http://onlinecourse.olympic.org/login/forgot_password.php and enter the email address you used to Sign Up. You will receive an email with instructions on how to reset your password.

Where is the reset password email?

If you visited the Reset Password Request page and entered your email address when prompted, but have not received a reset password email to your inbox, please check your Junk Email or Spam folder. If you are still unable to locate your email, please contact our support team:

community.manager@onlinecourse.olympic.org

Please note you must enter the same email address you used to Sign Up.

How can I manage emails I receive from the Athlete Learning Gateway?

To manage emails you receive select your profile link at the top of any page on the website and then select Edit profile. Here you can choose:

  • Email format (HTML or text)
  • Email digest type (frequency and type of email you receive relating to discussion forums)
  • Forum auto-subscribe (choose whether you want to receive emails for all forums you have posted on)
  • Profile

    Why do I need to register using my first name and last name?

    We want to promote open and positive discussion on this site. We ask you to use your real name to help make this a friendly and positive community. We're usually more polite online when we use our real names. And we’re often more comfortable talking to people if we know who they are. Both of these things are important to the Athlete Learning Gateway and we think they will make your experience of using the website more positive.

    Who can see my profile (and what can they see)?

    Anyone who has created an account can see a profile summary page of other signed up users. The profile summary page shows your user name and your profile picture only.

    You can choose to show your email address on your profile summary page if you want to. To do this, select your profile link at the top of any page on the website and then select Edit profile. In the Email display drop-down list you can choose to:

  • Hide my email address from everyone
  • Allow everyone to see my email address
  • Allow only other course members to see my email address
  • Can I send messages to other users?

    Discussion between users of the website is currently restricted to the discussion forums. If you feel it would be useful to be able to send messages to other users directly, please let us know

    community.manager@onlinecourse.olympic.org.

    Can I send messages to academics and course leaders?

    All discussion with course leaders, like discussion between users, takes place in the discussion forums. As a lot of people take part in each course, it’s not easy for course leaders to chat with participants individually. If you have a specific question which doesn’t relate to any of the forums, please send your message to:

    community.manager@onlinecourse.olympic.org.

    Courses

    What is in a course?

    Each course on the Athlete Learning Gateway is made up of:

  • Video lectures (short videos of 3-5 minutes)
  • Athlete insight videos (short interviews with athletes, coaches and leaders in sport of 2-3 minutes)
  • Quick questions (short questions to help you check your understanding)
  • Course quiz – (a short quiz at the end of each course for you to test your learning—and earn an award!)
  • Discussion forums (to ask questions and share experiences with other athletes)
  • Downloads and links to further reading materials (to read at your leisure!)
  • How do I enrol in a course?

    Our courses are available for you to study at any time. There’s no need to enrol. Just pick a topic you like and start learning. It’s that simple.

    How long will it take to complete a course?

    Our courses are designed to let you learn in a way that suits you. You can start from the first video and follow them one by one. Or you can pick out a few that interest you particularly. If you watch all the videos, take the quizzes and join the discussions, a course will probably take you around 1 hour to complete. But there’s no time limit, and you can join in whenever it suits you.

    Do I have to complete assessments?

    Courses on the Athlete Learning Gateway are designed to help you learn, not to torture you with the pressure of exams. Each course will include:

  • quick questions to help you check your understanding as you progress
  • discussion forum questions to get you thinking about the main themes
  • a multiple-choice quiz so you can test your knowledge at the end of the course
  • There are no formal assessments, no essays and no obligation to complete the questions or tests if you don’t want to. Our goal is to let you to learn at your own pace.

    Do I get a qualification at the end of the course?

    Courses on the Athlete Learning Gateway include awards and certificates:

  • earn Bronze by watching all the course videos
  • gain Silver by posting your answer to the discussion forum questions
  • win Gold by scoring 100% in the course quiz
  • When you reach Gold you can download a Certificate of Achievement, recognising your efforts in successfully completing the course. There are no formal qualifications, but we are considering different ways to recognise your study achievements. We would love to hear views on this subject.

    Contact: community.manager@onlinecourse.olympic.org.

    When do courses start (and finish)?

    Each new course is 'live' for a month, when the course leaders will support discussions in the forums. But all materials will remain on the website after the month is over. So even though the discussion forums might not be quite so busy, you can return to the course whenever you like, as often as you like. Be sure to check our homepage http://onlinecourse.olympic.org regularly so you know which new courses are coming up.

    Can I join a course halfway through?

    All of our courses remain on our website, so you can join in whenever you want to. To make the most of live courses, and join the online discussion with tutors and other athletes, it’s worth knowing which courses are live, when. Be sure to check our homepage http://onlinecourse.olympic.org regularly so you know which new courses are coming up.

    How do I keep track of where I am in the course?

    On each course homepage you’ll see a 'progress bar' (it looks a bit like a thermometer lying on its side), which shows you how far you are through the course materials. When you log in to the Athlete Learning Gateway you’ll see your progress in all the courses you have started. You can take the next step in any course by clicking 'Next'.

    What happens at the end of a course?

    When you complete a course – and earn the Gold award – you’ll receive a Certificate of Achievement. All your awards will be visible on your profile here at the Athlete Learning Gateway, and other users will be able to see that you’ve completed the course.

    What does it cost to take a course?

    All courses on the Athlete Learning Gateway are free of charge.

    I’m interested in a subject you don’t cover. Can I request a course topic?

    We will be adding new courses regularly. We’d be very interested to hear what you think of the courses we are offering, and subjects you would be interested to learn about.

    Contact: community.manager@onlinecourse.olympic.org

    Do you have plans to offer courses in other languages?

    We currently offer courses in English with French, Spanish and Portuguese subtitles. The short articles and videos we feature appear in their original language (as indicated). As we learn more about what people using the website are interested to learn, and which other languages they want to learn in, we hope to expand on what we offer. Please take the time to tell us what you’re interested in.

    Contact: community.manager@onlinecourse.olympic.org.

    I liked/disliked the course I’ve just completed. What should I do?

    Whatever you think of the courses and articles on this site, we’d love to hear from you. We aim to make the Athlete Learning Gateway invaluable to you in your sporting career. Please take a moment to tell us what you think, and what you’d like to see from us in future.

    Contact: community.manager@onlinecourse.olympic.org.

    Are you planning to offer courses via a mobile app?

    We have designed the Athlete Learning Gateway to work on a wide range of devices. We are giving some thought to mobile apps as part of our list of possible future developments.